FAQs

Questions distributors and customers ask first

Can't find an answer? Use the contact page or the join form and the support team will respond.

How do I join as a member?

There is no public self-registration. An active sponsor must add you from Add Member. Your mobile number is verified with OTP, then you complete KYC from your profile.

What is KYC and why is it mandatory?

KYC means submitting Aadhaar, PAN, address and supporting images. Except founders, every member must get KYC approved by admin before the registration kit is paid and commissions start.

When is my registration kit ordered?

When your sponsor adds you, the system creates a shop order for the Root Veda Ayurvedic Kit (₹25,000). After admin approves your KYC, your sponsor wallet is debited and your ID is activated.

Who are Founder members?

Founders are top-level IDs (maximum 10, fixed in code). They are created from the admin/seeder side only, have no sponsor, and do not need a registration kit. Admin updates their real profile and KYC details.

How do I add a downline member?

Go to Add Member, enter name, mobile, password, send OTP to the new mobile, verify OTP, and submit. Your ID must be active and KYC-approved (founders are exempt from the KYC gate).

How do withdrawals work?

Withdrawals require approved KYC and verified bank details. Minimum amount, monthly limits, processing fee and TDS apply as per Business Rules in settings.

How do I add money to my wallet?

Submit a Payment Request from Wallet with amount, mode and proof. Admin reviews and credits your wallet on approval.

What can I buy from the shop?

Active members can buy retail products from the shop using wallet balance. Orders show live status and GST invoice can be downloaded anytime from order details.

What is repurchase?

Shop repurchase keeps your business volume active. A minimum percent of the registration kit amount applies, and eligible purchases can generate level commissions.

How do salaries and rewards work?

Salary slabs and reward milestones are based on directs and team strength. Qualifications are evaluated by the system after business activity; admin manages fulfillment of rewards.